The terms of service and related content set forth below constitute an Service Agreement (hereinafter, “Agreement”) between you and our Please read the following terms of service carefully. Only after you have agreed and accepted the terms of the agreement can you use this maintenance service. If you do not accept the terms of this Agreement, please do not click to accept this Agreement.
1 Maintenance Service Scope
1.1 If the product you purchased has a performance failure, you can apply for maintenance on the official website, and obtain maintenance arrangement information after the application is accepted. Please mail the faulty device to the designated maintenance service center for processing according to the arrangement information requirements.
1.2 This maintenance service only supports our products purchased through formal channels.
1.3 We provide limited free warranty service. Under normal use and maintenance conditions, if the product experiences performance failure due to material, process, or manufacturing problems during the warranty period, we promise to provide warranty service. Failures caused by man-made damage, external forces, etc. are not covered by the warranty policy. “Normal use and maintenance conditions” means that the installation, use, maintenance, storage, transportation, etc. of the product meet the requirements of the instructions for use and are used for reasonable intended purposes or uses.
1.4 We will not charge you any additional fees for warranty services unless stated in advance or the fees should be borne by you in accordance with the law or agreement. The above are all the guarantees we make regarding product quality and service. If the agent or any other third party has additional commitments to you, please consult the agent or third party to honor them, and Infitac LLC is not responsible for that.
2 Maintenance Service Fees and Warranty Standards
2.1 Free repair service is only applicable to products that comply with the free warranty policy. Repair Center does not accept payment on delivery.
2.2 For products that do not meet the warranty policy or extend the warranty period, Repair Center will create a cost estimate by email accordingly. Once the cost estimate is accepted and paid successfully, Repair Center will process the repair and following matters.
2.3 Repair Center strictly follow the product warranty service policy to determine the warranty status of the product. If there is no necessary proof material support or does not meet the free warranty standard, the customer service center will contact you to supplement materials or quote repairs. If you fail to provide additional materials or disagree with paid repairs, the Repair Center will charge the service or return the equipment accordingly.
2.4 The corresponding warranty period of products and accessories is calculated from the date of purchase of the product as indicated on the invoice. If there is no valid invoice, the warranty period will be calculated from the date of delivery of the product from InfiTac manufacturing. If the product invoice date is later than the actual delivery date of the product, the warranty period shall be calculated from the actual delivery date of the product. When you apply for warranty service, you should provide clear, complete and accurate warranty certificates, such as sales invoices (including product model and serial numbers). If the content of the invoice is inconsistent with the actual product, has been altered, or is illegible, it will be deemed invalid. This process involves adhering to certain necessary procedures set forth by us, including providing necessary relevant information and following specific identification and problem-solving steps.
2.5 If you choose the maintenance service with this agreement, it means that you agree to follow our service processes and standards to choose software update, replacement of faulty parts or complete equipment replacement and other maintenance methods for the product based on the actual fault situation. The faulty parts or exchanged machine shall be owned by us. For paid maintenance products, Infitac LLC does not provide spare parts storage service.
2.6 For maintenance services that require payment, if payment has not been made more than 1 month from the date of notification, the Repair Center will return the equipment.
3 Precautions and Disclaimer of Maintenance Service
3.1 In order to protect your important data, please complete in advance the backup of data, information, software, etc. before sending the product for repair. We do not assume any responsibility for the loss of relevant information and data in the product due to testing and maintenance.
3.2 In order to facilitate the confirmation of product faults and maintenance, please clear the product power-on password and other protection passwords in advance before sending the product for repair. If such information cannot be deleted from the product, please inform the Repair Center when applying for warranty service.
3.3 Make sure the information filled in and provided is accurate, including but not limited to the name, phone number, shipping address, receiving address, product model, serial number, etc.. We do not assume any responsibility for any adverse consequences arising from the untrue or inaccurate information you provide.
3.4 When sending for repair, please try to use the original packaging of the product and appropriate shock-proof materials to avoid the damage caused by transportation. Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.
3.5 For return and refund situations, all products must be returned in original or unused condition and contain all accessories within the original box. In the event of damage or missing items, or not in original condition for reasons not due to our error, we require customers to send remaining parts back to us at your own expense. Otherwise, we will charge 15% of the item price depending on the items condition.
3.6 Ensure the product is packaged securely. We are not responsible for items damaged or lost during transit.
3.7 In order to provide you with maintenance services, we will collect some necessary personal information, such as the warranty questions and contact information you submitted, including but not limited to phone number, address, etc.. At the same time, in order to provide you with complete services, we may need to share some of your personal information with some third parties, such as logistics providers. We promise to strictly abide by various local laws and regulations when collecting, using and sharing your personal information, and make efforts to protect the security of your personal information. For more information on this matter with regard to what we collect and how we shall keep your personal data, please refer to and read “Privacy Policy”.
4 Other matters
4.1 Where feasible, we may try to diagnose and solve your product failure through email, phone or other remote assistance methods. If some problems can be solved by installing designated software updates or replacements yourself, we will guide you to obtain and install such software updates or replacements. If the above methods are not applicable or cannot solve the problem, you can submit a repair application online to send the device to the Repair Center for repair services.
4.2 We allow up to 10 days for your package to be received and processed. If the Repair Center does not receive the faulty device at most 30 days after the application is dispatched, the application will be closed directly. If you still need to apply for the service, please resubmit a new one.
4.3 If the faulty equipment is sent to Repair Center without submitting a repair application in advance, we will not be responsible for any losses or risks due to this, and reserve the right to deny the parcel receipt.
4.4 These maintenance service terms will apply to the maintenance service together with the warranty policy or service terms agreed in the relevant contract between you and us, and the terms of the contract or service terms shall prevail for matters not covered.